Frequently Asked Questions

Have questions about your order or product? We’ve compiled answers to some of the most common questions from our customers.

General Questions

Why is my appliance not turning on?

Ensure the power cord is securely plugged into a suitable outlet. If your appliance has a detachable power cord, make sure it is properly connected. Try a different outlet to verify power availability.

Can I place my appliance on a stovetop?

No. Always place the appliance on a stable, flat, and heat-resistant surface. Never place it directly on a stovetop or near open flames.

Can I continue using my appliance if it has been dropped?

No. If the appliance has been dropped or damaged, discontinue use immediately and contact customer support for assistance.

Can I use my appliance internationally?

Please verify the voltage requirements listed on your appliance before using it in another country. Using incompatible voltage may damage the unit.

Can I leave the appliance unattended while operating?

For safety reasons, we recommend monitoring the appliance during operation and keeping it away from children and pets.

My power cord becomes hot during use. What should I do?

Stop using the appliance and contact our customer service team for assistance.

My control panel is not responding. How can I fix it?

Clean the control panel with a slightly damp cloth and allow it to dry completely. If the issue persists, please contact support.

Can I move the appliance while it is operating?

No. Do not move the appliance while it is in use or while contents are hot.

How often should I clean the appliance and accessories?

We recommend cleaning the appliance and all removable accessories after every use once they have cooled completely.

Can I use an extension cord?

For best performance and safety, plug the appliance directly into a properly grounded wall outlet.

Can I immerse the appliance in water?

No. Never immerse the appliance, power cord, or plug in water or any other liquid.

Where can I get additional help?

If you need assistance, please contact our customer support team:

Website: https://www.lnstantspotshop.store

Phone: (843)-762-4676

Email: support@instant-pots.shop

Address:
147 Wappoo Creek Dr, Ste 604
Charleston, South Carolina, SC 29412
United States