Everything you need to know about the payment, shipping and return policies of Instantpots.store。
Payment and Shipping Policy of Instantpots.store
Payment
Instantpots.store accepts the following US credit card payment methods：
Visa、MasterCard、American Express、Discover
Credit cards accepted
Shipping
Ship time will take effect after the order has been processed; our goal is to ship orders within one (1) business day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Currently, we ship to all 50 states, Armed Forces APO/FPO customers, and Canada. Orders are not shipped or delivered on weekends or holidays.
Free shipping*
If your order amount exceeds $25 (before tax), you are eligible for free standard shipping within the United States (excluding Hawaii and Alaska). After free shipping is applied, your order will be delivered within 2-7 business days once all items are in stock. We will select the optimal shipping method, such as USPS or UPS. This offer is valid for all products on the Instantpots.store website.
*Orders that are less than $25.00 (pre-tax), a $5.00 flat rate shipping charge is applied and is non-refundable.
After your order is shipped, we will send you a confirmation email. If you choose UPS delivery, a tracking number will also be provided.
Cancellation
If you wish to cancel your order, please contact the customer service team of Instantpots.store for assistance. Please note that once an order has been shipped, it cannot be cancelled.
PHONE: 1 (800) 828-7281 (Monday thru Friday – 08:00a.m. – 4:30p.m CST)
Email: service@instantpots.store
Returns
If you are not 100% satisfied with your purchase, please return your order for a full refund or exchange of the item cost within 60 days of the purchase date. Returns must be new, unused, in the original packaging, and include all accessories, instruction guides and labels. Domestic return shipping is free. The cost of the original shipping is not refundable.
This policy applies only to products purchased on the Instantpots.store website. Items bought from other retail stores must be returned to the original place of purchase. Please refer to the retailer’s return policy for full details.
Return Goods by Phone or Email
The customer service team of Instantpots.store is happy to assist you. Please contact them via phone or email for support.
PHONE: 1 (800) 828-7281 (Monday thru Friday – 08:00a.m. – 4:30p.m CST)
Email: webstore@instantpots.store
Return Address:
Instantpots.store’s Webstore
ATTN: CUSTOMER SERVICE RETURNS
8725 West Higgins Rd,
Suite 728 Chicago, IL 60631
Once your item is returned, we will either exchange the item (per your selection) or issue a credit (to your credit card). If your selection is no longer available, we will issue a credit. If a credit is issued, we will credit the original payment account for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 2 – 4 weeks for the credit to appear in your account.
Returns will be processed between 5-10 business days.
DAMAGED OR DEFECTIVE ITEMS
If your items are received damaged or defective, please contact our Instantpotou’s Customer Service Team for immediate assistance.
PHONE: 1 (800) 828-7281 (Monday thru Friday – 08:00a.m. – 4:30p.m CST)
Email: service@instantpots.store
If you request a refund the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable).
If you request a replacement item or exchange (of equal or lesser value), it will be shipped to you without any additional charges.
Our company reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.
Published 01/10/2020
Call Customer Service
If you have any questions regarding our shipping and returns policies, feel free to reach out Monday – Friday, 8AM – 4:30 PM CT.
1-800-828-7281