Payment Methods

We accept the following payment methods:

Visa
MasterCard
American Express
Discover

All payments are processed securely through our authorized payment providers.

Shipping Policy

Shipping times begin after your order has been processed. Our goal is to ship orders within one business day.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional time for delivery.

We currently ship to all 50 U.S. states, U.S. military addresses (APO/FPO), and Canada. Orders are not shipped or delivered on weekends or holidays.

Free Shipping*

If your order total is over $25.00 (before tax), you qualify for free standard shipping within the United States (excluding Hawaii and Alaska). After your order has been processed and shipped, your package will typically arrive within 2-7 business days. We will select the best available shipping method, such as USPS or UPS. This offer applies to all products purchased on Instant-pots.shop.

*Orders under $25.00 (before tax) will be charged a flat shipping fee of $5.00. Shipping fees are non-refundable.

Once your order has shipped, we will send you a shipping confirmation email. If you select UPS delivery, we will also provide a tracking number.

Customer Service

If you have any questions regarding our shipping policy, please contact us Monday through Friday, 8:00 AM to 4:30 PM Central Time.

Phone: (843)-762-4676

Email: support@instant-pots.shop

Address: 147 Wappoo Creek Dr, Ste 604, Charleston, South Carolina, SC 29412 USA

Return & Refund Policy

If you are not 100% satisfied with your purchase, please return your order for a full refund or exchange of the item cost within 60 days of the purchase date. Returns must be new, unused, in the original packaging, and include all accessories, instruction guides and labels. Domestic return shipping is free. The cost of the original shipping is not refundable.

This policy applies only to products purchased on the Instant-pots.shop website. Items bought from other retail stores must be returned to the original place of purchase. Please refer to the retailer’s return policy for full details.

Return Goods by Phone or Email

Our customer service team is happy to assist you. Please contact us via phone or email for support.

Once your item is returned, we will either exchange the item (per your selection) or issue a credit (to your credit card). If your selection is no longer available, we will issue a credit. If a credit is issued, we will credit the original payment account for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 2 – 4 weeks for the credit to appear in your account.

Returns will be processed between 5-10 business days.

DAMAGED OR DEFECTIVE ITEMS

If your items are received damaged or defective, please contact our Customer Service Team for immediate assistance.

If you request a refund, the original shipping cost will be refunded in addition to the cost of the item and sales tax (if applicable).

If you request a replacement item or exchange (of equal or lesser value), it will be shipped to you without any additional charges.

Our company reserves the right, at its sole discretion, to change, modify, add or remove portions of this Return and Shipping policy, at any time. It is your responsibility to check this Return and Shipping policy periodically for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes.

Call Customer Service

If you have any questions regarding our shipping and returns policies, feel free to reach out Monday – Friday, 8AM – 4:30 PM CT.