Return & Refund Policy
If you are not 100% satisfied with your purchase, you may return your order for a refund or exchange of the item cost within 60 days of the purchase date. Returned items must be new, unused, in the original packaging, and include all applicable accessories, instruction guides, and labels.
This policy applies to products purchased through the Instant-pots.shop website. Items purchased from other retailers or sales channels must be returned to the original place of purchase and are subject to that seller’s return policy.
Return Goods by Phone or Email
Our customer service team is happy to assist you with your return. Please contact us by phone or email with your order information and the item(s) you would like to return.
Once we receive your returned item, we will inspect it and process an eligible refund or exchange. If you request an exchange and the replacement item is no longer available, we will issue a refund instead. Approved refunds will be issued to the original payment method, including applicable sales tax, while original shipping charges are generally non-refundable unless the return is due to an error or defective item.
Returns will generally be processed within 5-10 business days after the returned package has been received and inspected. After the refund is issued, your bank or payment provider may require additional time for the funds to appear in your account.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, please contact our Customer Service Team as soon as possible and provide your order number and clear photos of the item and packaging when applicable.
If the issue is confirmed to be a product defect or shipping-related damage, we may provide a replacement or issue a refund. Where applicable, reasonable return shipping costs may also be covered.
If you request a replacement item or exchange of equal or lesser value, the replacement will be shipped without additional product charges when the issue is confirmed to be our responsibility.
Our company reserves the right, to the extent permitted by applicable law, to change, modify, add, or remove portions of this Return and Refund Policy at any time. It is your responsibility to review this policy periodically for changes. Updates will become effective when posted on the Site.
Call Customer Service
If you have any questions regarding our return and refund policy, please contact us Monday – Friday, 8:00 AM – 4:30 PM CT.
Phone: (843)-762-4676
Email: support@instant-pots.shop
Address: 147 Wappoo Creek Dr, Ste 604, Charleston, South Carolina, SC 29412 USA